Terms and Conditions

Mabale A Matle (MAM)

Professional Cleaning Maid Services

Welcome

By booking or using our services, you agree to the terms outlined below. We aim to provide reliable, high-quality service while ensuring clarity and fairness for both parties.

1. Our Services

We offer a range of cleaning services, including:

• Indoor cleaning (homes & offices)
• Outdoor cleaning (yards, gardens, pools)
• Specialised cleaning services as agreed

All services are delivered based on the agreed scope at the time of booking.

2. Bookings & Quotations

• Bookings are subject to availability
• Quotes are based on the information provided
• Final pricing may change if job scope differs on-site, particularly for customised services
• A booking is only confirmed once acknowledged by MAM

3. Pricing & Payment

• Pricing starts from advertised rates
• Final cost depends on service size and requirements
• Payment is required upon booking of the service, unless different terms have been agreed upon (in writing)
• Deposits may be required for certain bookings, particularly for customised services
• Late payments may incur additional charges

4. Cancellations & Rescheduling

• 24 hours’ notice required for cancellations
• Late cancellations may incur a fee
• We may reschedule due to weather or unforeseen circumstances

5. Property Access

Clients are responsible for:

• Providing safe and timely access
• Securing pets
• Protecting valuables

Failure to provide access may result in cancellation fees.

6. Client Responsibilities

Clients must:

• Provide accurate service details
• Ensure a safe working environment
• Inform us of hazards (e.g. sharp objects, chemicals, pets)

7. Equipment & Materials

• We provide our MAM agents (professional maids) to be of service to your cleaning needs. 
• You (the client) are responsible to provide the MAM Agent with necessary cleaning and other necessities e.g. detergents etc.  unless agreed otherwise (in writing)

8. Damages & Liability

• We handle all work with care and professionalism
• Damages must be reported within 24 hours
• Liability is limited to “reasonable” repair or replacement after satisfying an incident investigation
• We are not responsible for pre-existing damage or undisclosed issues

9. Health & Safety

We reserve the right to refuse or stop work if conditions are unsafe for our team.

10. Service Satisfaction

If you are not satisfied:

• Notify us within 24 hours
• We will assess and resolve were reasonably possible

11. Privacy

Your personal information is handled in line with our Privacy Policy and POPIA regulations.

12. Force Majeure

We are not liable for delays caused by:

• Weather conditions
• Power outages
• Natural events
• Circumstances beyond our control

13. Updates

We may update these terms from time to time. Changes will be published on our website.

14. Governing Law

These terms are governed by the laws of South Africa.

Contact Us

📞 067 741 7856
📧 info@mabaleamatle.co.za

✔ Agreement

By using our services, you acknowledge that you have read and agree to these Terms & Conditions.