Effective Date: 23 April 2026

Company Name: Mabale A Matle (MAM)

1. Introduction

Mabale A Matle (“MAM”, “we”, “us”, or “our”) respects your privacy and is committed to

protecting your personal information in accordance with the Protection of Personal

Information Act (POPIA).

This Privacy Policy explains how we collect, use, and protect your personal information

when you use our website or cleaning services.

2. Information We Collect

We may collect the following information:

Full name and surname
Contact details (phone number, email address)
Service address (where cleaning is to take place)
Booking and scheduling details
Communication records (WhatsApp, email, calls)
Payment information (where applicable)

3. How We Use Your Information

Your information is used to:

Schedule and manage your bookings
Assign and coordinate cleaning staff (maids)
Communicate service updates and confirmations
Deliver consistent and reliable service
Process payments where required
Meet legal and regulatory obligations

4. Service Delivery & Information Sharing

To deliver our services effectively:

We assign trained cleaning personnel to your booking

Relevant details (such as your name, contact number, and address) are shared only with

the assigned staff member for service purposes

Important:

MAM provides cleaning personnel only. Clients are responsible for supplying cleaning

materials and equipment. This operational model is reflected in both our service delivery

and data-sharing practices. We do not sell or rent your personal information to third parties.

5. Third-Party Services

We may share limited information with trusted third parties such as: