Privacy Policy

Effective Date: 23 April 2026

Company Name: Mabale A Matle (MAM)

1. Introduction

Mabale A Matle (“MAM”, “we”, “us”, or “our”) respects your privacy and is committed to

protecting your personal information in accordance with the Protection of Personal

Information Act (POPIA).

This Privacy Policy explains how we collect, use, and protect your personal information

when you use our website or cleaning services.

2. Information We Collect

We may collect the following information:

• Full name and surname
• Contact details (phone number, email address)
• Service address (where cleaning is to take place)
• Booking and scheduling details
• Communication records (WhatsApp, email, calls)
• Payment information (where applicable)

3. How We Use Your Information

Your information is used to:

• Schedule and manage your bookings
• Assign and coordinate cleaning staff (maids)
• Communicate service updates and confirmations
• Deliver consistent and reliable service
• Process payments where required
• Meet legal and regulatory obligations

4. Service Delivery & Information Sharing

To deliver our services effectively:

• We assign trained cleaning personnel to your booking

Relevant details (such as your name, contact number, and address) are shared only with

the assigned staff member for service purposes

Important:

MAM provides cleaning personnel only. Clients are responsible for supplying cleaning

materials and equipment. This operational model is reflected in both our service delivery

and data-sharing practices. We do not sell or rent your personal information to third parties.

5. Third-Party Services

We may share limited information with trusted third parties such as:

• Payment service providers
• Website or booking platform providers

These parties are required to handle your information securely and confidentially.

6. Data Security

We take reasonable technical and organisational measures to protect your personal

information from:

• Unauthorised access
• Loss or misuse
• Disclosure or alteration

7. Your Rights

In line with POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction or deletion of your information
• Object to certain types of processing
• Withdraw consent where applicable

Requests can be made using the contact details below.

8. Retention of Information

We retain personal information only for as long as necessary to:

• Fulfil your service requests
• Maintain business records
• Comply with legal and financial requirements

9. Cookies and Website Use

Our website may use cookies to improve your browsing experience and understand user

behaviour.

You may disable cookies through your browser settings if preferred.

10. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be

available on our website.

11. Contact Us

For any privacy-related queries or requests:

Mabale A Matle (MAM)

Phone/WhatsApp: 067 741 7856

Email: info@mabaleamatle.co.za

12. Relationship with Terms & Conditions

This Privacy Policy should be read together with our Terms & Conditions, which outline:

• Service scope and limitations
• Client responsibilities (including provision of cleaning materials and equipment)
• Booking, cancellations, and payments
  

13. Service Delivery Note:

We provide trained cleaning personnel to deliver services at your premises. Client details

are shared with assigned staff strictly for booking and service purposes.